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Call UK Sales & Customer Service on +44 (0)870 950 3004 Monday-Thursday 10am-6pm, Friday 10am-5pm or buy online at any time!  
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Ordering Process
Placing an Order
24-7 Mobile Accessories accept online payments through HSBC eSecure Payments. Unfortunately, due to customer abuse, we no longer offer payment by personal cheques online. If you would like to pay via cheque, then please create an account and then contact us for further information.

Once you have been through the process of choosing your item, or items, and adding it to your shopping basket, you will need to create an account or login. You will be able to review your information and order and then choose your payment method. Your order will be processed as soon as payment has cleared. If your order is placed before 2pm, and the item is in stock, then we will aim to dispatch the same day. However, please be aware that there may be rare occasions where we are be unable to dispatch the same day. If the item is out of stock, then delivery is likely to be 3-10 working days (However, we will push for earlier delivery). You will be kept informed via email at each stage of the dispatch process.

Cancelling an Order
If you change your mind about an order before you take delivery, you may cancel the order. Your rights allow for a 7 day 'cooling off' period. Therefore, you are welcome to cancel your order up to 7 days from order receipt - your statutory rights will not be affected. You can cancel your order by calling our sales team on 0870 950 3004 or by sending an email entitled "Order Cancellation" to sales@24-7mobileaccessories.co.uk, quoting your Order Reference number. If the order has not been despatched, we will ensure we stop the delivery process. If however the order has already been sent, please accept delivery and please follow our returns process - highlighted below.

Late arrival of your order
If your order fails to arrive within a reasonable time, please contact our sales team on 0870 950 3004 or email sales@24-7mobileaccessories.co.uk and we will establish whether the goods have been despatched and inform you of your orders current status. The goods may be temporarily out of stock or there may be a problem with the method of payment.

Returning Products
Our aim is to provide high quality products along with excellent service, for 100% customer satisfaction. On the rare occasion that a product arrives in less-than-perfect condition, please refer to our returns policy and procedures, outlined below:

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Returned goods must be packaged in their original box, including all components. The external packaging must not be damaged or defaced - therefore we recommend that you re-box for transport. We also recommend that you send the parcel via registered, or signed for, post. Please then return your item (with all associated costs met by yourself), including all paperwork and stating the reason for return to 24-7 Mobile Accessories at the following address:


24-7 Mobile Accessories
39 Eden Crest
Gainford
Darlington
County Durham
DL2 3DE
United Kingdom

What should I do if....

.....my parcel is damaged on arrival?
Sign for the parcel as "unchecked". This will make it quicker and easier for us to process your claim and recover our loss from the carrier. Then, contact our sales team within 3 days of the delivery date and follow the returns procedure above. Please note, it is essential that you advise us of the damage within 3 days of the delivery date to ensure that your claim is valid.

....the quantity of products delivered does not match the delivery note?
Please contact our sales team within 3 days from the delivery date. We will compare the part number on the delivery note with the product you have and check to see where the error occurred. We will arrange for collection of the unwanted product and despatch a follow-up order to you. Collection costs bourne from our mistake will be met by us.

....product is faulty?
Each of the products stocked by 24-7 Mobile Accessories carry a manufacturers 1 year warranty. If you encounter any problems, please feel free to contact our sales team on 0870 950 3004 or email
sales@24-7mobileaccessories.co.uk and we will try to assist the best we can - working with you to get the issue resolved.

Unwanted Goods
Goods are not sold on a trial basis and unwanted goods can only be returned if fully re-saleable, subject to a restocking charge of 20% of the purchase price plus any collection costs we may incur. 24-7 Mobile Accessories reserves the right to refuse to refund monies for goods bought in error which are not re-saleable. Due to the fast-changing nature of the mobile phone industry, prices and specifications are subject to change without notice. Errors and omissions excepted. Your statutory rights are unaffected.

Software Returns
We regret that we are unable, under any circumstances to issue a credit note or refund monies for an opened software package, unless it is faulty. By breaking the seal, you have accepted the license agreement between yourself and the software manufacturer.

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Samsung D800 Sim Free
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SKYPE/MSN Compatible USB VOIP Phone with LCD
 SKYPE/MSN Compatible USB VOIP Phone with LCD
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i-mate JASJAR Pocket PC Sim Free Phone (English, QWERTY, UK)
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Actiontec VoSKY Skype Phone Wizard for Skype
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Linksys Skype Phone Cordless Telephony Kit USB
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Call UK Sales & Customer Service on +44 (0)870 950 3004 Monday-Thursday 10am-6pm, Friday 10am-5pm or buy online at any time!   
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� Design & Implementation by 24-7 Mobile Accessories in Association with Monika Math�
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